Service
AI support agents trained on your business
An AI support agent answers your customers' routine questions from your own documents, policies and tone of voice. Anything it is unsure about goes to a person rather than being guessed at. What separates a useful agent from an embarrassing one is where it looks things up, what it is allowed to say, and when it hands over. That is where most of the build time goes.
Sound familiar?
The signs this is your problem
If two or more of these are true, there is almost certainly a worthwhile automation hiding in it.
- The same twenty questions arrive every week in slightly different words
- Response times slip at weekends and out of hours
- Support quality depends on which person picks up the ticket
- Your team answers order-status and policy questions instead of doing real work
- You have good documentation that nobody reads
What gets built
What an agent build includes
Four things, in roughly this order. The proportions shift by project — the shape does not.
What you get
Handed over, documented, yours.
- A working agent on the channels you choose — web widget, email, or WhatsApp
- An evaluation report showing measured accuracy on your real questions
- Documented escalation rules and refusal boundaries
- A knowledge-gap report: the questions the agent could not answer, so you can fix the docs
- Full transcripts retained in a system you control
Typically built with
Chosen per project, not by habit. Everything runs in accounts registered to you — you hold the keys and see the bills directly.
When this is not the right service
How we'd work
From audit to autopilot in weeks.
Fixed scope. One fixed price. Working software every week. You always know what ships next and what it saves.
- Week 0 · Free
Audit
Thirty minutes on where your hours actually go. I map the repetitive workflows, time them, and score each one by what automating it would return. You keep that map either way — including the honest note on which processes to leave alone.
- Week 1
Blueprint
A written proposal: what gets built, which systems it touches, what it costs to run each month, the timeline, and one fixed price for the whole engagement. Nothing starts until you approve it. The price does not move unless you change the scope.
- Weeks 2–4
Build
I design, build and test inside your own accounts, with evaluations and guardrails on anything using a language model. You see working software every week rather than a status update — which means you can redirect early, while redirecting is still cheap.
- Ongoing
Run & improve
Launch, monitor, iterate. Thirty days of support included with every build. After that: take a care plan, hand it to your own team using the documentation, or run it yourself. All three are genuinely fine.
Questions
AI support & sales agents — the usual questions
It can, which is exactly why the build is designed to prevent it. The agent answers from retrieved passages of your own documents rather than from general model knowledge, refuses questions it has no source for, and escalates instead of guessing. Before launch I test it against real historical questions with known answers and show you the measured failure rate rather than asking you to take it on trust.
Yes, always. Every agent I build says it is automated at the start and offers a way through to a person. It is the right thing to do, and it is also the safe thing: the EU AI Act and the FTC both take the view that hiding it is deceptive.
No. I use the business accounts from OpenAI, Anthropic and Google, where what you send is not used to train their models. Your documents stay in storage you control, and the exact terms of whichever provider we use are written into your project documentation.
It hands over to a person, with everything attached. They see the whole conversation, what the agent looked at, and why it stopped — so the customer never repeats themselves. Every handover is logged too, and that log becomes a list of the gaps in your documentation worth filling.
Related
Often paired with
Ready to get the hours back?
A free 30-minute audit call. You leave with a written map of your automatable workflows and what each one is worth — whether we end up working together or not.
Replies within 24 hours · No sales team — you talk to the builder